Refund policy

When shopping with us, we want to make sure you get the right products for you. We encourage you to contact us before purchasing if you are unsure, or have any questions.

If you ordered the wrong size, you can contact us to arrange an exchange. We offer free exchanges and items must be returned within 30 days of purchase.  

Please choose carefully as we do not offer refunds for change of mind or if you choose the wrong product. If you have a change of heart about your purchase you can return the item/s for an exchange or store credit.

Items must be returned in new, unused condition in the original packaging.

We do not offer refunds on sale items, pre-loved items, gift cards or custom built skates.

Once a custom boot order is placed, no changes or cancellations can be made. All deposits for custom boots are non-refundable. We do not offer refunds or exchanges for custom orders, so please choose carefully and contact our staff for assistance with custom boots and skates before purchasing.  

If the item you have received is faulty or has a problem, please contact us. We have the right to offer you a repair for minor faults. If the item you received has a major fault you can ask for a refund or exchange. Contact us and we can discuss your options with you.

All brands, manufacturers and distributors have different warranty policies, so warranty information needs to be sourced accordingly. If the manufacturer of your product does not offer a warranty, or your product is outside the warranty period, we do not offer any additional product warranty.

Our Returns and Refunds policy is in line with Australian consumer laws, which you can read more about here.

To return or exchange a product please send us an email at shop@rollerfit.com.au along with proof of purchase. One of our friendly staff members will get back to you with all the info about the returns process and if applicable send you a free returns label.